Get help with RobinFocus
Use this page when you need help with account access, billing, sync, rooms, or AI planning. The more concrete the report, the faster the fix.
Before you contact support
Account and sign-in
If a magic link fails, start again from the sign-in screen and make sure the redirect lands back on the same RobinFocus environment.
Billing and plan access
Use your account billing page first for plan changes, then contact support if a paid plan or entitlement looks wrong.
Sync and saved state
Describe what device or browser you were on, what you expected to sync, and whether the issue happened after refresh, sign-in, or reconnect.
Ask Robin and planning
Include the prompt you used, what Robin returned, and what felt confusing or incorrect so the planning behavior can be reproduced.
Need access, correction, or deletion help?
RobinFocus now uses this support surface as the first practical privacy-rights workflow. If you need access or export, want personal data corrected, or want data reviewed for deletion, start from the privacy request links below and RobinFocus will route the request through the same support intake with the right topic and template.
Correction request
Use this path when personal data tied to your RobinFocus account is inaccurate or incomplete and needs a correction that the current product surfaces do not already let you make yourself.